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Knowledgebase : English (U.S.) > Issue with my purchase
If you were expecting a physical copy of your game, purchased the wrong product or do not need the product anymore, we can of course take back your product. Please be aware though that this is only possible under certain conditions: the code can only be r...
After placing your order, you will receive a verification code of your latest order in your email inbox. Please click "VIEW ORDER" below on this page, then input your email address or Ebay name and the verification code to check your current order status....
You order has been completed and our delivery system has sent out the order via email. Please make sure to check your inbox and spam folder, as in some cases our delivery email will get blocked due to the attached image. Please note that orders paid w...
If you order is marked as "PENDING VERIFICATION", it means that it is on temporary hold for verification purposes. Unfortunately, we are often subject to online fraud by stolen credit cards or hacked Paypal accounts, which is why we have to take such mea...
This status means your order and payment have been accepted successfully. A preorder is a game that has yet to be released by the publisher and therefore cannot yet be sent to you by us. Preorders are not delivered instantly, but on the game's officia...
There may be several reasons why your order is shown as "_processing_". Some products have a longer delivery time - you can check the product page for further information on the delivery time.  If no information on the delivery time is given, your ord...
All returns and refunds fall under the following conditions: * In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed! After the product key h...
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