Support Center - Powered By Customer Service

Support Center

Support Center

(41)English (U.S.)

Knowledgebase : English (U.S.)

(3)Payment issues Can I pay with more than one Paysafecard? My order was refunded. When will I receive the money?	(7)Issue with my purchase How can I return my purchase? I did not receive my code, even though the order is paid	(3)Preorders I bought a preorder game. When will I receive the key? Will I be able to preload the game?
(15)Download BattleNet Activation Guide Cloud Activation Guide and FAQ	(2)Verification Do I need to enter my phone number and if so, why do I have to do it? My order is stated as "Pending Verification"	(5)Product Can this game be activated in my country? My order is intended as a gift
(4)General Information My order is intended as a gift Random Code & Lottery Policy

How can I return my purchase?

If you were expecting a physical copy of your game, purchased the wrong product or do not need the product anymore, we can of course take back your product. Please be aware though that this is only possible under certain conditions: the code can only be r...

Return and Refund Policy

All returns and refunds fall under the following conditions: * In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed! After the product key h...