Support Center
Knowledgebase: English (U.S.) > Payment issues
My order was refunded. When will I receive the money?

When an order is cancelled and refunded, the money is being processed back to your account. The exact timeframe for the refund to arrive depends on the payment method used in the transaction.

The payment will always be refunded the same way you paid your order.
Paypal refunds take between 1-3 business days. Credit card payments take about 5 days.
Payments via bank transfer take approximately 7 business days, in some rare cases they may take longer than that.

Payments via Paysafecard cannot be refunded back to the card used, as Paysafe does not allow this.
For a refund, we will need your Paypal email address or your bank information (IBAN & BIC) in order to be able to refund your payment.

If you have been waiting for longer than the indicated timeframe, please contact us immediately.

If you want to contact us about an issue, please click on the "Ticket" button below this article and enter your information.


Copyright 2016 Customer Service