Support Center
Knowledgebase: English (U.S.) > Preorders
I bought a preorder game. When will I receive the key?

We generally send out the preorders during the release day. Please check the product description for the release date of your purchased game.
If no date is given on the product page, the publisher has not yet announced a release date yet.
Once we obtain the information we will of course update the section with the release date.

We always try to send out the codes before the release date, so our customers can profit from a possible preloading phase of the game.
As we are dependent on our suppliers' delivery of the codes, we cannot always guarantee that this will indeed be possible.

If you want to contact us about an issue, please click on the "Ticket" button below this article and enter your information.


Copyright 2016 Customer Service