Support Center
The code is declared as already used

If you receive the message that your code is already in use, please try checking the following options before contacting us:

  • If you have entered the code once before the error came up and the code has been accepted but the game did not show up on your game library, try to restart the gaming platform.

  • If you have received the error message the very first activation attempt, please check your account and game library nevertheless, sometimes the code is correctly activated in spite of this error message.

  • If you purchased multiple codes, please make sure that you did not mix-up the codes and did not try to redeem a code twice.

  • Check if you activated the code on the correct account.

If none of the suggestions above resolve the issue for you, do not hesitate to use the "Ticket" form below to contact us. Don't forget to add a screenshot of the error message.


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