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Knowledgebase: English (U.S.) > Verification
My order is stated as "Pending Verification"

If you order is marked as "Pending Verification", it means that it is on temporary hold for verification purposes.
Unfortunately, we are often subject to online fraud by stolen credit cards or hacked Paypal accounts, which is why we have to take such measures.

As we wish to protect our customers and ourselves from any unauthorised transactions, we sometimes ask for additional information such as a landline number in order to verify the order via a short call.
In our experience, this has proven to be a reliable method of verification. 
If we detect a fraudulent case, we can also contact the affected person and inform them how to deal with the situation. We have also quite often been able to prevent further harm to the affected person by this.

We can of course assure you that your number will not be used for any advertising and will not be given to any third party.

You can use the "View Order" option below to check your order's status and request another verification code. You can also write a "Ticket" to us if you cannot verify your order with your code.


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