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Knowledgebase:
What does VPN mean? How do I use it?


VPN stands for "Virtual Private Network" and can be used to connect to a geographically different area, amongst others.

They can also be used to connect to proxy servers for the purpose of protecting personal identity and location.

In the gaming community, a VPN is used if a code can only be activated in a specific region - for example Russian codes ("RU codes"), which can only be activated if the person is located in Russia.

If you feel uncomfortable using a VPN, please consider buying a non-VPN product.


How can I use a VPN to activate my game?

If you try to redeem a VPN code without using a VPN connection, you will receive an error message such as "The game cannot be activated in your country." If you receive such an error, it is likely that you purchased a VPN product from us. The information will always be included in the product information.
We will always include a detailed activation guide in the delivery email together with the digital activation code.

As there are many different VPN tools, it would be best to contact us with specific questions directly, so we can give you the precise information on the specific program used.

However, here are some general tips to follow while using a VPN:

  1. deactivate the auto-run option in Steam
  2. log out of Steam before running the VPN - this includes your mobile app, the Steam launcher and the Steam website
  3. make sure that you are also not logged in on any other device (laptop, tablet or mobile phone)
  4. restart your computer before running the VPN connection
  5. open the VPN connection after restarting your computer
  6. open Steam and log in after the connection is successfully established
  7. activate the Steam code as usual (check our Steam activation guide below if you have troubles with this step)
  8. after the code is activated, you can close the VPN connection
  9. unless stated otherwise, the VPN is not required to run the game!

If you want to contact us about an issue, please click on the "Ticket" button below this article and enter your information.

   

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